Enterprise CX delivery · Havas CX · 2022–2025

Shipping at scale without losing trust.

Enterprise delivery across clients, specialists, vendors, releases, and budgets demanded disciplined execution and communication that stayed useful under pressure.

15+Major TELUS releases

98%Client satisfaction

±5%Budget variance

The challenge

Scale multiplies ambiguity.

A $4M+ portfolio brought together demanding client stakeholders, distributed design and engineering teams, QA, vendors, release pressure, and commercial constraints.

I owned delivery visibility, cross-functional alignment, risk, vendor coordination, and budget control while helping teams keep the customer outcome in view.

AlignMake scope, owners, and tradeoffs explicit.

DeliverKeep teams and releases moving predictably.

ProtectMaintain trust, quality, and commercial control.

The outcome

Consistency became credibility.

The portfolio delivered more than 15 major TELUS releases on time, sustained 98% client satisfaction, and held budget variance within ±5%.

The experience established the foundation for how I lead today: communicate before uncertainty becomes risk, make ownership visible, and treat finish as part of delivery.