I lead complex programs and build things that last.

I lead a $5M+ analytics program at Merkle, built the operating model from scratch, and spent five years delivering enterprise work for brands like TELUS, KPMG, and Manulife. Outside work, I build with the same bias for clarity, execution, and taste.

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PMP® Project Management Professional CSM Certified ScrumMaster 5+ Years experience
At a glance
$5M+
Program led
20+
People led
98%
Client satisfaction

About

I operate best in complex environments: large programs, distributed teams, unclear paths, and high expectations. My role is to create clarity, build trust, and keep delivery moving when the stakes are real.

At Merkle, I lead a $5M+ analytics program across strategy, engineering, QA, and analytics, and I built the operating model that holds it together. Before that, I spent five years at Havas CX delivering enterprise work for KPMG, TELUS, Manulife, SCENE+, PNC Bank, and G Adventures.

Outside work, I build. SecureNest is a live home security business. Relay is a privacy-first browser extension. I care about execution, but just as much about taste: how a system feels, how a product reads, and whether the experience earns trust.

Proof of work

15+ major TELUS releases shipped on time. 98% client satisfaction sustained across a multi-year transformation. Budget variance stayed within ±5% on a $4M+ portfolio.

Havas CX Canada · TELUS & multi-client engagement · 2022–2024

$5M+ Program portfolio managed
20+ People led simultaneously
98% Client satisfaction at TELUS
15+ Major releases shipped on time

Work

A few roles that shaped how I operate: building systems from zero, aligning complex teams, and delivering under pressure without making the work feel heavy.

Client

  • Amplitude Program

Tools & Tech

  • Amplitude
  • Jira
  • Confluence
  • Miro
  • MS Project
$5M+Program scope
20+Cross-functional team
0→1Operating model built
  • Lead PM on a $5M+ analytics program across strategy, engineering, QA, and data workstreams
  • Built the entire operating model from zero: governance, ways of working, delivery cadence, and stakeholder rhythm in a high-ambiguity environment
  • First PM on the program — no playbook, no precedent; created the infrastructure that now runs itself
  • Drove exec-level reporting and cross-functional alignment across a distributed team with no shared ways of working on day one

What I learned

The most valuable skill isn't managing a program — it's building the system that manages it. When you're the one holding the full picture, clarity becomes your product.

Clients

  • KPMG
  • TELUS
  • Manulife
  • SCENE+
  • PNC Bank
  • G Adventures

Tools & Tech

  • Adobe AEM
  • Google Analytics
  • Jira
  • Agresso
  • Icertis
  • Confluence
$4M+Portfolio managed
15+TELUS releases
98%Client satisfaction
  • Led KPMG's Adobe AEM rollout across 10+ countries — content delivery speed up 20%, adoption up 25%
  • Managed TELUS multi-year transformation: 15+ major releases on schedule, 98% client satisfaction
  • Directed live ops and feature launches on SCENE+ for 10M+ users
  • Manulife site rebuild — content turnaround reduced by 30% through streamlined approval flows
  • G Adventures booking funnel upgrade — conversions up 12%
  • Budget variance maintained within ±5% across a $4M+ portfolio

What I learned

Enterprise clients don't need you to do the work — they need someone to own the outcome. The PM who builds trust early ships on time. Every time.

Tools & Tech

  • Agresso
  • Kantata
  • Google Workspace
  • MS Project
  • Resource utilization up 25% — surfaced capacity gaps that were invisible before the system existed
  • Cut PMO onboarding time by 20% with playbooks and checklists people actually used
  • Created the documentation foundation the PM team relied on for years after

What I learned

Operations work is invisible when it's done right. I learned to build systems for people who don't know they need them yet — and make them so simple, everyone thinks it was obvious.

Tools & Tech

  • Jira
  • Slack
  • Google Workspace
  • Figma
  • 15+ websites delivered with 100% client approval — no exceptions
  • Built async-first team processes for a fully distributed workforce across time zones
  • Reduced project costs ~10% by eliminating redundancy in handoff and review cycles

What I learned

Remote teams don't fail because of distance — they fail because of unclear ownership. Over-document, under-assume, always confirm the last 10%.

Operating Principles

The way I work matters as much as the outcomes: calm under pressure, sharp on structure, and obsessive about the details people usually feel before they notice.

Build the system, not just the plan.

Good delivery gets a project across the line. Great delivery leaves behind a rhythm, a language, and a way of working that still holds when the pressure spikes.

Clarity should feel expensive.

The best operators simplify without flattening. The right update, the right decision frame, or the right interface can make complex work feel improbably clean.

Taste is part of execution.

I care about the finish, not just the function. Whether it is a program, a client experience, or a product, people remember how confidently it was put together.

Focus

Not an exhaustive tool list. Just the capabilities I rely on most when the work is complex, visible, and worth getting right.

Program Leadership

The operating layer behind large programs: structure, sequencing, decision-making, and calm under pressure.

Operating Models Executive Reporting Cross-functional Leadership Governance Design Risk Management Budget Ownership Release Planning Stakeholder Alignment

Analytics Delivery

Where product instrumentation, engineering, QA, and stakeholder expectations all need to land in the same place.

Amplitude Adobe AEM Jira Confluence Miro Google Analytics QA Coordination UAT

Venture Building

The founder side of my work: shaping offers, products, and experiences that feel useful and well considered.

Positioning Offer Design Product Direction Figma Launch Operations Founder-led Sales Product Storytelling

What I'm Building

A small portfolio of products and businesses shaped the same way I lead programs: with clarity, restraint, and a bias toward execution.

SecureNest

Smart Home Security · Active

Service business · Trust-led installs

A home security business built around trust, clean execution, and sensible pricing. Hardwired CCTV, smart home installs, and a customer experience that feels far better than the category usually does.

Visit SecureNest

Relay

Browser Extension · Active

Product build · Private sync, quiet UX

A private bookmark sync extension for Chrome, Edge, and compatible browsers. Relay is designed to feel quiet and useful: encrypted sync, clean UX, no tracking noise, and product decisions shaped end to end with intention.

Visit Relay

Contact

Let's
work
together.

I'm most useful when the stakes are high, the scope is messy, and someone needs to create structure fast. If that sounds like your team, or you just want to talk through something thoughtful, I'd be glad to connect.

Email [email protected] LinkedIn /in/shahakshat14

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